Return & Refund Policy
At Haute Prime, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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Items must be unused, unworn, unwashed, and in their original condition and packaging.
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Certain items such as final sale items, swimwear, lingerie, and accessories are non-returnable for hygiene reasons.
Refunds
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Once we receive and inspect your return, we will notify you via email.
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Approved refunds will be issued to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
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We currently do not offer direct exchanges.
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If you wish to exchange, please return the item for a refund and place a new order.
Damaged or Incorrect Items
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If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
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We will provide a replacement or a full refund at no extra cost.
Return Shipping Costs
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping service to ensure your return reaches us safely.
How to Start a Return
Please contact our support team with your order number and details at:
📧 ybaxxew810@outlook.com
✨ Reminder: Always check our Size Guide before ordering to minimize the need for returns.