FAQs
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options displayed at checkout.
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly. If you need to change or cancel, please contact us at ybaxxew810@outlook.com as soon as possible. Once shipped, changes or cancellations are no longer possible.
2. Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: How long does delivery take?
A: Standard shipping takes 7–15 business days, while express shipping takes 3–7 business days, depending on your location.
Q: How much does shipping cost?
A: Standard shipping is $7.99. Orders over $79 qualify for free shipping. Express shipping costs are calculated at checkout.
Q: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number and instructions.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unworn items with original tags attached. Please review our [Return & Refund Policy] for details.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.
4. Product & Sizing
Q: How do I choose the right size?
A: Each product page includes a size chart. Please check measurements carefully before ordering.
Q: Are your clothes true to size?
A: Most items fit true to size. For a looser fit, we recommend sizing up.
Q: What materials do you use?
A: Our collections are inspired by Western style and crafted with high-quality fabrics such as cotton, denim, and linen blends for comfort and durability.
5. Customer Support
Q: How do I contact customer service?
A: You can reach us at:
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📧 Email: ybaxxew810@outlook.com
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📞 Phone: +852 2464 5985
Our team is available Monday – Friday, 9:00 AM – 6:00 PM (HKT).
✨ If you cannot find the answer to your question here, please contact our support team — we’re always happy to help.